CYBERMEDIA,INC. ********************************************************************** * NOTE! * * * * When you have finished reading this document, please click on * * File in the menu bar and select Exit from the drop-down menu * * that appears. First Aid will then continue with the installation. * * * ********************************************************************** This is release 2.0 of First Aid 95 from CyberMedia. This file contains any last minute updates to the documentation which accompanied the product. In addition, it also documents any known bugs in the product at the time it was shipped. INSTALLATION To install the product, run the setup.exe program from the floppy disk. You will be prompted for all of the appropriate information and all files will be placed into the proper location. When you are done with the installation, please reboot your system before running First Aid. If for some reason the setup.exe program does not run or you have other problems, please contact CyberMedia Technical Support at the number listed below. BRIEF SUMMARY OF HOW TO USE FIRST AID First Aid has three features which are described below: 1) First Aid problem monitor: Runs in the background as the "cross" icon. The "siren" appears when it finds a problem. Click on the "siren" icon to fix the problem. 2) First Aid application: Looks for potential problems at your request. Can be brought up from the "cross" icon. 3) First Aid crash protector: Runs hidden in the background. When a GPF occurrs, a dialog box appears, allowing the user to go back into the application in order to save and close important files. DOCUMENTATION CHANGES This section describes areas where the First Aid Users Guide is not consistent with the user interface for First Aid. At this point there are no known discrepancies between the First Aid User's Guide and the First Aid program itself. ISSUES and COMMENTS There are a few known issues or comments concerning First Aid at this time. First, it should be mentioned that, at this point, First Aid does not solve 100% of all Windows or Windows95 problems. If there is a Windows problem which you feel that First Aid should be solving but is not, please call CyberMedia Technical Support and let us know. To the extent that it is possible, we will make every effort to include such problem solving in the next release of First Aid. Issues with FirstAid installation: 1) If you are having problems installing First Aid or you having problems running FirstAid after installation, then the following may apply to you. Check your autoexec.bat file and see if there is a line that references the program "vsafe". If any such lines are found, comment out these lines (by placing a "rem " at the beginning of the line) and reboot your system. You can then install FirstAid again. When you are done, uncomment the lines in your autoexec.bat (remove the "rem ") and reboot your system again. 2) If you get an error when running setup.exe (such as error 301), then the problem may be that your temporary directory (see TEMP= in your autoexec.bat file) has too much data in it, that you have too many applications running on your PC, or that your installation disks are defective. Try closing some applications or removing some of the temporary files from your temporary directory and then running setup again. Issues with First Aid application checking: 1) First Aid's reactive application checking does not detect all problems with an application. This is in part due to the way in which the application operates. If you are having a problem with an application and you do not see any First Aid error box appear, then try checking in the First Aid application proactively (i.e. via the application button). The proactive check of applications is much more complete and does not depend on the operation of the application. 2) There are instances where First Aid will report errors about missing files or configuration entries, and these errors concern portions of an application which are not installed on your system. In such cases, you can configure the checking of the application to not report these errors. After pressing the application button, select an application to check. If the application has not been previously configured for checking, then you will be asked to locate the application and then to configure its checking parameters. If the application has previously been configured, you can press the Features button to configure its checking parameters. At this point, the configuration screen for that application appears, and you can turn off checking for the area that is reporting these errors. 3) When checking an application, you may sometimes see a warning message saying that the application is a different version from the one that First Aid supports. If the version that you have is a minor upgrade to one that First Aid supports, then checking for that application can be done, however a few things may be flagged as errors when they really are not. However, if the application is a major upgrade (e.g. version 2.0 where the previous version was 1.0), then checking will not be possible because the two versions are just too different and many errors will be indicated. In some cases, First Aid may locate a missing file but if you try to fix the problem by copying the file, First Aid will not let you do it because the file is too different. If this happens, note the file name/location and try copying the file using the File Manager. ******************************************************************* * * * NOTE: * * * * Updates for new versions of applications are available via * * CompuServe and other methods. This includes both new versions * * of existing application, and new applications. By downloading * * REMEDIES.EXE, copying it to your First Aid directory, and then * * running it (double click on remedies.exe in the file manager or * * exlplorer) you can get First Aid updates for your applications * * and keep your copy of First Aid always up to date. Just type * * GO CYBERMEDIA in CompuServe or dial our BBS at (310) 789-4196. * * * ******************************************************************* Issues with network checking are listed below: 1) Network checks only work for Novell Netware 3.0, Windows for Workgroups 3.11 and Windows95 networks. More network support will be added in future releases. Issues with certain communications programs: 1) Some people have reported a problem using certain communications programs with First Aid such as Lap Link, the Internet Phone, etc. The symptom is that when these programs are started, the user gets a message saying "Not enough memory to run" or else the program does not function properly. To fix this problem, do the following: i) Double click on NotePad from the Accessories Group of the Program Manager. When it comes up type the following: [Init] OpenComm=0 Then select "Save As..." from the "File" menu. Type in "DRWCFG.INI" (without the quotes) in the 'File Name:' field. Make sure that the 'Directories:' field is the Windows Directory (this should be the default if NotePad is launched from the Accessories Group). ii) Select "Open" from the "File" menu and type "*.db0" (without the quotes). Select the directory where First Aid is installed (normally c:\firstiad). The user should see firstaid.db0 in the listbox below the place where "*.db0" is typed. Select firstaid.db0 and click on the OK button. iii) Add the following 3 lines (2 lines of text and a blank line) at the top of FIRSTAID.DB0: [Additional Hooks] DrWCfg=1 Then select "Save" from the "File" menu. iv) Reboot Windows. Now the user should be able to run LapLink for Windows. PLEASE REGISTER YOUR COPY OF FIRST AID WITH US Please fill out and return the enclosed registration card. Registering entitles you to: - Free technical support - Product upgrade notices - Special offers - New product information - Support files for additional applications TECHNICAL SUPPORT The following are numbers and addresses to be used for Technical Support. These numbers and address are subject to change without notice. Fax support (preferred): + 1 (310) 843-0120 Bulletin Board support: + 1 (310) 789-4196 Telephone support: + 1 (310) 843-0121 (9-4 U.S. Pacific Time) Compuserve: Go CyberMedia Mail - 74777.3470@compuserve.com Internet: Mail - support@cybermedia.com World Wide Web - http://www.internet-is.com/cybermedia/ FTP - ftp.netcom.com Login: anonymous password: cd /pub/fi/firstaid OTHER PRODUCTS FROM CYBERMEDIA PC911 - Instant Support to Rescue and Restore your PC Restores your PC when it won't boot up Restores any previous setup Helps install new cards PACKING LIST The package that First Aid came in should contain the following items: 1 User manual entitled "First Aid Users Guide". 1 User Registration Card, disk request form, and software license agreement. 4 Floppy disks or 1 CD-ROM. The floppy disks should be entitled "First Aid Installation Disk". They should be labeled "1 of 4", "2 of 4", "3 of 4", "4 of 4". The envelope containing the disks should have a license agreement printed on the outside. This agreement should be read before opening the envelope. NOTE: There is a sticker containing your product serial number which is present on the User Registration Card and also on the first of the installation diskettes. Hold on to this number because it is needed when you install First Aid. Also, in the near future Cybermedia will release and even more complete version of First Aid 2.0. This version will be available to download off our BBS or Internet and Compuserve locations indicated above in the technical support section.